Brightspeed Plans & Pricing

Brightspeed Internet Availability

Brightspeed offers fiber and DSL internet across 19 states, reaching over 1.3 million locations. The provider features the most coverage in North Carolina, Missouri, and Arkansas. While Brightspeed is still working on expanding its fiber service, DSL is where the provider truly excels, as it's the fifth-largest DSL provider in the United States. We get that this accolade may not mean much to those in urban areas or the 'burbs, but rural customers are certainly appreciative of it.

Brightspeed Internet Connection Types

Brightspeed provides two wired internet options to customers: fiber and DSL. While its fiber service is slowly expanding to more locations, its DSL service offers solid availability nationwide. We think that for customers in rural areas who still rely on DSL, Brightspeed is a reliable internet option.

Brightspeed Internet Contracts and Data Caps

While some internet providers require customers to commit to contracts that can last for multiple years, Brightspeed eliminates annual contracts to give customers more control over their internet service. Every plan comes with a monthly payment model, so there are no early termination fees (ETFs) if you want to switch or cancel your current plan. (We'd hate for you to pay fees just to switch providers.)

Additionally, there are no data caps with Brightspeed. Regardless of the plan you choose, you can stream, download files, and perform other bandwidth-heavy tasks without worrying about hitting data limits or incurring data overage fees.

Brightspeed Internet Data Caps

Brightspeed Internet Customer Service Ratings

The general consensus we found on Brightspeed is fairly positive. Customers online rave about how polite, knowledgeable, and efficient the staff is, especially when it comes to keeping everyone in the loop and getting things fixed right the first time. Plus, customers brag about a super-smooth installation process and internet speeds that are fast and reliable enough to keep the whole house happy, with minimal outages. This feedback has catapulted Brightspeed into the second ranking in the ASCI Fiber rankings (only behind AT&T Fiber).

On the flip side, a handful of folks have run into some frustrating customer service snags. Common issues include being randomly disconnected or encountering an occasional rude or uninformed rep. We read a few reviews from others who complained that their speeds were unacceptably sluggish despite tech support trying to patch things up, and a couple of people weren't thrilled with some pushy sales tactics. Still, if you're looking for a provider where the good days vastly outnumber the bad, Brightspeed seems to be holding its own pretty well, despite not having any noticeable awards under its belt (such as J.D. Power).

Brightspeed Internet Customer Service Ratings

The Value of Brightspeed Internet

Brightspeed comes with some great features for customers in its service area. But before you decide if it's right for you, here are the pros and cons to consider.

Overall, we think Brightspeed is an ideal fiber provider if they cover your address. With affordable plans and plenty of speed tiers to choose from, you can find the right option for your household.

Frequently Asked Questions About Brightspeed Internet

Is Brightspeed available in my area?

Since Brightspeed is available in so many areas around the U.S., it’s likely to be an option near you. Type your address into the search bar below to see if Brightspeed is available in your area.

How much does Brightspeed Internet cost?

Brightspeed's fiber internet plans start at $29.99 per month, while the provider's DSL plans feature a starting price of $50 per month. 

How fast is Brightspeed Fiber Internet?

Brightspeed Fiber Internet can deliver symmetrical download and upload speeds up to 8 Gbps.

Does Brightspeed internet have data caps?

All Brightspeed plans come with unlimited data access, so there are no data caps.

Does Brightspeed internet service require a contract?

All Brightspeed internet plans are contract-free and require payments on a monthly basis.