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Windstream Plans & Pricing

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Windstream Plans & Pricing

Internet Speed
Internet Speed:
Up to 8 Gbps
Availability in the U.S.
Availability in the U.S.:
18 States

Windstream Internet Availability

Windstream is quite the dabbler when it comes to internet connections. Think of them as the Leonardo da Vinci of internet providers. Traditionally, Windstream's focus has been DSL, but it has made major investments in fiber infrastructure recently, allowing them to upgrade and sometimes even replace current DSL connections. Windstream branded this whole process of increased fiber connectivity as Kinetic by Windstream, so most of its internet plans now carry this name. Windstream also branched out into internet connections like cable and fixed wireless, so you could be offered a plan featuring these technologies as well. 

Windstream’s service area covers 50 states, but the company’s operations are most prominent in Georgia, Nebraska, and Kentucky. Windstream's DSL service reaches over 9 million people, making them the sixth-largest provider of DSL in the U.S., while Windstream's fiber network links to about 3.3 million people, putting them on the board at No. 9 for fiber. In terms of speed, customers with access to the best fiber connections can enjoy download speeds up to 2 Gbps.

Windstream Internet Connections

Connection typeTransmission methodPrice (starting at)Download speeds
DSLElectrical signals through telephone lines$39.99 per monthUp to 200 Mbps
FiberLight signals through fiber-optic cable$39.99 per monthUp to 2 Gbps
CableElectrical signals through copper coaxial cable$39.99 per monthUp to 400 Mbps
Fixed wirelessMicrowave signals transmitted to fixed receivers on top of buildings$39.99 per monthUp to 100 Mbps

Where does Windstream offer service?

Windstream is available in these states:

Windstream Internet Contracts and Data Caps

Whether we’re talking about toppings at your favorite burrito joint or signing up with an internet provider, there’s always a catch. It might be that the guacamole costs extra (it always does, doesn’t it?) or that your internet service commits you to things you weren’t prepared for.

In the case of internet, most providers require you to sign an annual contract that can put you on the hook for lots of things. However, Windstream doesn’t require a contract for any of its plans. 

Pretend you’re in a full elevator in a big city. You stop at a floor, and even more people try to squeeze in, but the elevator starts buzzing and refuses to move. It’s hit its weight limit. The folks trying to get on will have to wait for the next elevator, and for good reason. Nobody wants an elevator to crash.

Internet providers put restrictions on how much data you can use, called data caps, for similar reasons. If their users consume too much data all at once, it can cause their network to slow down or even crash, leaving everyone without internet. However, some internet providers feel confident enough in the size of their networks to allow users to enjoy as much internet as they want, letting them engage in endless gaming sessions and Netflix binge-a-thons. Windstream is one of these providers. Regardless of your connection type, you’ll be able to enjoy as much data as you want each month.

Of course, even though Windstream doesn’t limit the data you can consume each month, that doesn’t mean connection speeds won’t fluctuate to reflect traffic on the network. Still, it’s one less thing to worry about. To celebrate this small internet win, we summed up Windstream’s data cap policies:

Windstream Internet Data Caps

Connection typeData capData cap equivalence
FiberUnlimitedUnlimited access
DSLUnlimitedUnlimited access

Windstream Customer Service

Robots and computers are getting scarily good at all kinds of things, but believe it or not, there are still human beings working to bring you the internet. That’s why good customer service is essential to any internet service. When your connection starts slowing down, or you have a billing issue, you want to be sure you can get the help and information you need.

Windstream, unfortunately, doesn't have a rating with the Better Business Bureau (BBB) for a history of customer complaints filed through the website. Of course, folks tend only to submit comments to the BBB when something goes wrong, so that’s something else to consider. A better benchmark might be the American Customer Satisfaction Index (ASCI), which gives Windstream a rating of 62 out of 100, below the industry average of 65. 

If you do need help, Windstream offers several channels for customer support. Assuming your internet is still working, the most convenient channel might be the live chat feature on the website. That way, you can get an answer to your billing question while still plugging away on an Excel spreadsheet or shopping on Amazon. The downside to this method is that it’s only available at certain hours.

The Value of Windstream Internet

Still undecided about whether Windstream is right for you? We understand. There can be a lot of options to sort through. That’s why we’ve put together the pros and cons of Windstream’s internet service so you can make a final decision:

ProsCons
  • Gigabit fiber speeds
  • No annual contracts
  • Extensive rural availability
  • Multiple connection types
  • No data caps
  • Varying plans based on location
  • Spotty customer service
  • Complicated bundling structure
  • Fluctuating speeds

Overall, Windstream has had some issues with customer service and difficulties meeting the demands of its customers while it builds better infrastructure. That said, Windstream still offers plans that can meet the needs of many different kinds of internet users, especially those in rural areas. If Windstream is available in your area, it may be the right high-speed internet option for you.

Frequently Asked Questions About Windstream Internet

Is Windstream internet available in my area?

See if Windstream is available in your area by entering your address into the search bar below. You can also scroll down to the coverage map and see if your location is highlighted in blue.

Check Availability By Address

What types of internet connections does Windstream offer?

Windstream provides mostly fiber and DSL internet connections, but Windstream also has fixed wireless and cable operations.

Does Windstream allow me to self-install my internet?

Windstream will allow you to self-install your internet. Ask your operator when you call in about this option.

How fast is Windstream internet?

Windstream internet services can reach speeds up to 2 Gbps.

What is the most popular Windstream internet plan?

Windstream’s most popular plan is the Kinetic Fiber Gig plan, with download speeds up to 1 Gbps.

How much does Windstream fiber internet cost?

Windstream Kinetic Fiber internet plans start at $39.99 per month.

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Windstream Coverage Map

Windstream is available in 18 states across the United States, including Kentucky. See if Windstream is available in your area using our coverage map.

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