WOW! Internet Customer Service Ratings
Customer care in the internet service world often gets a bad rap because enduring the typical automated systems and long wait times is about as exhilarating as waiting at the DMV. Fortunately, the BBB’s A+ rating for WOW! suggests that customers can expect their internet provider to consistently deliver reliable service and make thorough efforts to resolve conflicts.
While WOW! was once recognized in J.D. Power Satisfaction Surveys, the provider has since fallen out of favor. But to be fair, WOW! doesn't have widespread availability and now faces more competition as other providers expand fiber services.
Customers online appreciate the provider for its speedy (and free for fiber customers) installation process, and many are more than pleased with the monthly prices. However, some reviews note that the provided Wi-Fi equipment leaves much to be desired. This is a common thread in customer reviews we've seen for providers across the board. That's why we tend to recommend buying your own Wi-Fi equipment.