Optimum Plans & Pricing

Optimum Internet Availability

Optimum is actually a pretty massive player in the internet game, with a footprint that covers more than 20.6 million people. The provider operates in 7 states and is a staple for customers New Jersey, New York, and Connecticut.

Optimum Internet Connection Types

Optimum offers two of the most reliable internet types to customers: fiber and cable. Both of these are wired internet connections, which boast the best reliability, and we think are excellent for the average household. 

Optimum Internet Contracts & Data Caps

Customers often dread the fine print associated with internet service agreements, particularly long-term contracts. Optimum differentiates itself by offering no annual contracts on standard residential internet plans, allowing for month-to-month service and greater flexibility.

The provider also doesn't enforce data caps on its residential broadband plans. We like that customers can stream, game, and work online without worrying about overage fees or reduced speeds due to data usage.

Optimum Customer Service

Optimum may not be winning any gold medals for its customer service, but based on the online reviews we've checked out, they're solidly in the middle of the pack. On the bright side, if you need to call them, the reps are actually pretty friendly and easy to reach (which can't exactly be said for other ISPs).

The service boasts great reliability, with most customers online reporting they've never experienced an outage, and others noting only being knocked offline once or twice in the past year. That’s probably one reason we noticed Optimum moved up in the ASCI fiber rankings this past year.

Optimum Internet Customer Service Ratings

The Value of Optimum Internet

Although Optimum offers services only in select states, we find that it competes aggressively with major national providers on speed and overall value, especially in fiber-enabled markets.

Ultimately, we believe Optimum provides strong internet performance with competitive features for a regional provider. If you live in an area where Optimum offers service, it's worth considering as your next internet provider.